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Every channel in.
One inbox out.

Every customer message lands in one place, with AI that routes each conversation to the right person.

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Visitor: Sounds good. Who's actually using it?

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NewRelay: Teams like these.

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TRUSTED BY OPERATIONS TEAMS
Ardent
Fieldnote
Halcyon
Orrery
Kestrel
Tidewell.

Built on the official Meta and WhatsApp Business APIs — never scraping, never an unofficial workaround, so your numbers stay yours.

One inbox Relay AI Local number White-label

Visitor: Looks solid. But why would I switch?

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NewRelay: Because your leads are going cold. Here's how.

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THE PROBLEM

Most leads go cold in the first hour.

Not from lack of interest. From four gaps every growing team has.

PROBLEM 01

Seven apps. One customer lost in them.

Chat, email, calls and DMs each live in their own tool. Messages pile up faster than anyone can check them.

  • Every channel is a separate app
  • Everyone checks, no one owns
  • Messages slip between tabs
PROBLEM 02

Loyal customer. Treated like a stranger.

Her history sits in other apps, so your team asks the same questions again — and she notices.

  • Every channel starts a new record
  • No orders, no past chats
  • Customers repeat themselves
PROBLEM 03

She asked at 9:12. She left at 3:30.

When no one owns the inbox, everyone assumes someone else will reply. The customer doesn't wait.

  • No clear owner
  • Replies take hours
  • Buyers leave in minutes
PROBLEM 04

“I’ll follow up tomorrow.” Twelve days ago.

Most leads need a second touch. Without automatic nudges, the promise gets snoozed until the lead is gone.

  • Follow-ups depend on memory
  • Reminders get snoozed
  • Deals die from silence

Visitor: Ouch. That's us. So what fixes it?

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NewRelay: One platform. All four fixed — plus one more.

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THE PLATFORM

One platform. Every gap closed.

Five tools that fix what you just saw — working as one.

Inbox

Every channel,one inbox.

47 unread 0 missed

Relay AI

Replies inseconds, not hours.

11h 4m 8s Example

Contacts

Every customer,remembered.

Asked 3× Known instantly

Automation

Follow-ups thatnever forget.

Snoozed ×9 Sent on day 3

Reputation

Happy customers,public reviews.

Never asked ★★★★★ Example

Unified inbox

Every channel,one inbox.

47 unread 0 missed

Assign & route

The right person,automatically

Who’s on it? Routed instantly

Team notes

Talk it over,privately

Side chats Notes in the thread

Saved replies

Answer commonquestions in one tap

Typed ×40 One tap

Channels

Connect everychannel in minutes

7 apps 1 inbox

Profile

Every customer,remembered.

Asked 3× Known instantly

Timeline

One history acrossevery channel

Scattered One timeline

Merge

Duplicates, mergedautomatically

2 profiles 1 customer

Orders

Orders, rightin the chat

Tab-switching In the chat

Segments

Group customersby what they do

Guesswork Segments

Conversation

Replies inseconds, not hours.

11h 4m 8s Example

Lead summary

Your teamstarts informed

Re-asking Briefed

Knowledge

Answers from yourown knowledge

Guessed answers Your answers

Handover

Knows whento hand over

Stuck bots Handed over

Agents

An agent forevery job

One bot Four agents

Follow-ups

Drips that stopwhen they reply

Forgotten Sent on time

Flow

Follow-ups thatnever forget.

Snoozed ×9 Sent on day 3

Broadcasts

Offers to thousands,personal to each

Mass blasts Personal

Comment to DM

Comments becomeconversations

Missed comments Answered in DMs

After hours

Open whenyou’re closed

Closed at 6 Open 24/7

Review inbox

Every review,one reply away.

Never asked ★★★★★

Rating

Watch yourrating climb

4.2 4.8 Example

Requests

Ask at theright moment

Never asked Asked on delivery

QR & links

Collect reviewsoffline too

Lost offline Scanned in-store

Protection

Asks politely,never twice

Spammy asks Once in 90 days

Lead score

Leads thatscore themselves

Gut feel Scored

Pipeline

Every dealon one board

Spreadsheets One board

Companies

Everyone at aclient, in one place

Loose contacts One account

Tasks

Next stepsthat never slip

Forgotten On the deal

Import

Bring yourlist in minutes

Retyping One upload

Visitor: Can I see it working?

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NewRelay: Try it yourself. No sign-up.

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LIVE DEMO

Try it. Nothing signs you up.

Just a taste of the real app.

  1. INQUIRY
  2. QUALIFY
  3. BOOK
  4. DONE
WHAT THEY SEEON THE POST · TAP A REPLY
Today
A Alex Carter Is the Arc lamp dimmable? Can I see it in person? 11:02
L Lumina Yes, three brightness levels. Want a showroom visit Saturday — 11:00 or 14:00? 11:02
A Alex Carter 11:00 please 11:03
L Lumina Booked — see you Saturday at 11:00! Sat · 11:00 11:03
WHAT YOU SEEIN THEIR DMS · TAP A REPLY · CLICK TAKE OVER
11:02

Visitor: I run an agency. Could my clients use this?

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NewRelay: Under your own brand. Here's how.

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WHITE-LABEL

Set your brand once. Every screen follows.

Your logo, domain and colours on the inbox, the chat widget, the login page and every notification. Try it — change any setting and watch the inbox follow.

  • Your logo
  • Your colours
  • Emails from you
  • No ‘Powered by’
  • Every client

An example inbox, branded with the settings below it: its logo, name, domain, colour and appearance change as you edit them, and a client switcher lists the agency’s clients.

BRAND SETTINGS
Brand colour
Appearance
  1. Your logo and name
  2. Every client, one switch
  3. Your domain
  4. Your colour, everywhere
  5. Light or dark
FOR AGENCIESRun it for every client, under your brand. Explore the agency plan
FOR BUSINESSESYour own brand on your own inbox. See it for your business

Visitor: Will it work with the tools we already use?

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NewRelay: It connects to the ones you rely on.

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INTEGRATIONS

It plugs into the stack you already run.

Reviews, AI, voice, CRM and your team’s tools — connected both ways on official APIs, so your team never leaves the inbox.

Browse all integrations
NewRelay

Visitor: What else is in there?

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NewRelay: More than an inbox.

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EVERYTHING ELSE

More in here than you came for.

You will find most of it without being told it is there.

BROADCASTS

Say it once, to the right list

Pick a segment. Track opens.

REVIEW COLLECTION

Ask when they are happy

QR in store, link after sale.

KNOWLEDGE BASE

Write it down once

AI answers from your articles.

Inbox
Contacts
Companies
Broadcasts
Templates
Macros
Reviews
Listings
Video testimonials
Review QR
Autoresponder
Response controls
Activity log
Analytics
Knowledge base
Permissions
Teams
Business hours
Channels
Integrations
Tags
Segments
Custom fields
SLA timers
Snooze
Saved replies
Multi-account

Visitor: Can it answer the phone too?

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NewRelay: With a local number and an AI voice.

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NUMBER & VOICE

A local number, answered on the first ring.

Numbers in the countries your customers call from, with an AI voice that picks up — and every call lands in the same inbox as everything else.

  1. RINGING
    +1 (212) 555-0142 Relay AI · answering
  2. ANSWERED
    0:21

    CALLER “Friday at ten works.”

    Read transcript
    1. ASSISTANT: Thanks for calling Harbor Dental — how can I help?
    2. CALLER: Hi, I need to move my cleaning on Thursday.
    3. ASSISTANT: Of course. I have Friday at ten, or Monday at two.
    4. CALLER: Friday at ten works.
    5. ASSISTANT: Done — you’re booked for Friday at ten. I’ve texted you a confirmation.
  3. RECORDED
    Moved cleaning to Friday, 10:00 Confirmation sent by text
    NEXT Update recordReminder 24h before

Every call lands in the same inbox as every other channel.

8 countries Ported numbers keep their history.

Explore Number & Voice

Visitor: Does this really work for teams like mine?

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NewRelay: Don't take our word for it.

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WHAT COMES IN

The messages we like getting most.

Daniel Reyes · COO, Parcel & Pine

Sixty-one percent of conversations are resolved before anyone on my team opens them.

That one surprised us too.

RESULTS

FIRST RESPONSE

BEFORE
3h 40m
AFTER
8s
RESOLVED BY AI
61%
CSAT
4.1 to 4.8

E-commerce · 12 AGENTS

TEAM
12 agents
CHANNELS
WhatsApp · Instagram · Email
CUSTOMER SINCE
2024
TAGS
Happy customerCase study
Lena Park · Head of Customer Care · Juniper Trips via WhatsApp

Travellers message us from three time zones. Now nobody waits until our morning for an answer.

NewRelay

Good mornings all round. Thank you, Lena.

RESULTS

FIRST RESPONSE

BEFORE
5h 20m
AFTER
9s
RESOLVED BY AI
66%
CSAT
3.8 to 4.7

Travel agency · 11 AGENTS

TEAM
11 agents
CHANNELS
WhatsApp · Instagram · Email
CUSTOMER SINCE
2024
TAGS
Happy customerCase study
Maya Okafor · Head of Support, Loom & Lark

We cut first response from four hours to six minutes. My team actually likes Mondays now.

Mondays are underrated. Thank you, Maya.

RESULTS

FIRST RESPONSE

BEFORE
4h 02m
AFTER
6m
RESOLVED BY AI
54%
CSAT
3.9 to 4.7

Fashion retail · 8 AGENTS

TEAM
8 agents
CHANNELS
WhatsApp · Instagram · Email
CUSTOMER SINCE
2024
TAGS
Happy customerCase study
Sam Okoro · Operations Lead · Ironbark Gym via Instagram

Class bookings used to sit in our DMs for hours. Now they're confirmed before the member closes the app.

NewRelay

See you at the 7am class. Thank you, Sam.

RESULTS

FIRST RESPONSE

BEFORE
3h 05m
AFTER
20s
RESOLVED BY AI
63%
CSAT
4.1 to 4.7

Fitness studios · 7 AGENTS

TEAM
7 agents
CHANNELS
Instagram · WhatsApp · Email
CUSTOMER SINCE
2025
TAGS
Happy customerCase study
Tom Hewitt · Founder, Fieldnote

One inbox for every channel. We stopped losing threads the week we switched.

Glad the threads stayed put.

RESULTS

FIRST RESPONSE

BEFORE
1h 50m
AFTER
12s
RESOLVED BY AI
48%
CSAT
4.0 to 4.6

SaaS · 6 AGENTS

TEAM
6 agents
CHANNELS
Email · Live chat · WhatsApp
CUSTOMER SINCE
2025
TAGS
Happy customerCase study
Priya Nair · Practice Manager, Harbor Dental

The phone used to ring out at lunch. Now every call gets answered and booked.

No more lunchtime voicemail.

RESULTS

FIRST RESPONSE

BEFORE
2h 15m
AFTER
1 ring
RESOLVED BY AI
72%
CSAT
4.3 to 4.9

Dental clinic · 5 AGENTS

TEAM
5 agents
CHANNELS
Voice · WhatsApp · SMS
CUSTOMER SINCE
2025
TAGS
Happy customerCase study

Visitor: We're building our own AI agents. Can they plug in?

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NewRelay: Straight into your queue.

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MCP

Three steps. No developers.

Bring NewRelay into the AI assistant you already use.

  1. Copy your link.

    From NewRelay settings. One click.

  2. Paste it into your AI.

    Works with any MCP client.

  3. Ask anything.

    It reads, sorts and replies, with your rules.

READ-ONLY BY DEFAULTYOU CHOOSE WHAT IT CAN DODISCONNECT ANYTIME

How MCP works

Visitor: Okay, I'm interested. What does it cost?

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NewRelay: Plans below. No sales call needed.

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PRICING

Priced on your team, not on your conversations.

Seats and API calls. The conversations themselves are never metered.

STARTER

$31 /mo

incl. $0/mo add-ons

For one person answering everything.

  • Every channel in one inbox
  • Relay AI on every conversation
  • 2 seats included
  • 10k API calls a month
  • Email support
Start here
12550
10K500K1M
GROWTH

$86 /mo

incl. $0/mo add-ons

For a team that has outgrown one person.

  • Everything in Starter
  • Routing rules and automations
  • Reputation across every site
  • A shared number with voice
  • Live chat support
Talk to us
SCALE

$239 /mo

incl. $0/mo add-ons

For a team answering at volume.

  • Everything in Growth
  • Unlimited seats
  • 1M API calls a month
  • SSO and an audit log
  • A named contact
Talk to us
AGENCY

Custom

For selling it under your own name.

  • Everything in Scale
  • White-label, end to end
  • Your domain and your branding
  • A workspace per client
  • Partner support
Talk to us

Visitor: What's the catch?

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NewRelay: Fair question. Straight answers below.

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FAQ

Already answered. Fast.

The questions we hear most, and the reading behind them.

  • #1042

    Can I keep my WhatsApp number?

    Yes. We port it, with your history.

  • #1043

    Which channels do you support?

    WhatsApp, Instagram, Messenger, email, SMS, voice and reviews.

  • #1044

    What if the AI can’t answer?

    A person on your team takes over, with a summary of everything so far.

  • #1045

    Is my data secure?

    Encrypted in transit and at rest. You control who sees what.

  • #1046

    Can I white-label it?

    Yes, with your own domain and brand.

  • #1047

    Is there a free trial?

    14 days, no card needed.

See all 32 questions
FROM THE BLOG
  1. Cut first response to under a minute 6 min read
  2. WhatsApp Business API, minus the jargon 5 min read
  3. The agency playbook for white-label inboxes 7 min read
  4. Human handoff, done right 4 min read
All articles

Visitor: Alright. How do I start?

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NewRelay: Right here.

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A cluttered small-business desk: an Instagram phone, a WhatsApp phone with 99+ unread, a Facebook phone; a laptop with dozens of tabs and 214 unread emails; sticky notes and a notebook of unfinished tasks; a missed call.
The same desk, sorted: the three phones in one dock, the laptop showing one calm NewRelay window with nothing unread, every note ticked and the follow-up booked.

Before:

  1. WhatsApp on your personal phone
  2. Instagram on the manager's
  3. 214 unread emails
  4. Call back Mrs R — Tuesday?
  5. Missed call, no voicemail
  6. Facebook DMs on the owner's phone

After:

  1. Every channel, one window
  2. Answered at 9:47 PM by Relay AI
  3. Mrs R — follow-up booked Tue 10:00
  4. 0 waiting
  5. One inbox. Nothing missed.
GET STARTED

Stop losing customers between tabs.

Clear the desk. Nothing left waiting.

Get started today Book a demo

UNIFIED INBOXAI AGENTSHAPPIER CUSTOMERS

Visitor: Done. We're switching to NewRelay.

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NewRelay: Welcome aboard. Your inbox is ready.

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